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- TODAY'S WINDOWS, MIRRORING DARK SHADOWS FROM THE PAST.
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- By Charles H. Crawford.
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- Some may recall the story of John Henry. The fabled "steel drivin' man"
- who finally became irrelevant as the technology of processing changed to
- automation. In fact, history is replete with the displacement of people as
- market forces, automation and other innovations have simply erased the
- need for their participation. While books, folk songs, legends and other
- popularized ways of fondly remembering these people as somehow heroes in
- an age of indifference to the human consequence, the fact remains that
- they were ultimately cast to the shadows as the social order bathed in the
- sunshine of" progress". Will this same fate befall those computer users
- who cannot see the screen as graphical user interfacing paints a bright
- future for all but those for whom there is no access? In short, the blind
- John Henrys of the computer era may soon find themselves more of a
- historical conversation piece rather than ongoing dynamic contributors to
- the future, if real and substantial attention is not paid to the graphical
- user interface problem now.
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- Just as John Henry relied upon his hammer, the blind computer user
- takes text based interfacing through synthetic speech output systems and
- runs the machine like a charm. As did John, many blind end users have seen
- the new technology coming and yet somehow have determined that their
- methods will not be totally erased and might even be superior in a number
- of circumstances. To the extent that information processing can be
- accomplished through either a graphics environment or through text, there
- is every reason for them to be correct. In fact, old John Henry knew that
- he could swing that hammer and do the same thing as the machine, but the
- ultimate nonsense of his belief killed him in his futile attempt to keep
- up. Clearly, the use of graphical interfacing and the multitude of
- programs being developed for it will only outstrip the best text
- applications and ultimately make them irrelevant. Like John Henry, those
- who pretend that text based interfacing will remain highly competitive,
- are deluding themselves and will soon find that it's too late for them
- unless real and considered action is taken.
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- Would John Henry have become as legendary if he had learned to run the
- machine? Perhaps not in the same way, but his family would have eaten, his
- home would have remained in his name and the social fabric would have been
- strengthened rather then strained between the demands for greater
- productivity and the strife of holding on to skills that came hard but
- needed to be modified or eliminated.
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- Before entering the arena of what can be done, let's afford John Henry
- with one major victory! His humanity and common thread with so many others
- in the evolving society tempered the raging bull of capitalism. The
- "bottom line" suddenly had to include some real consideration of the
- people who worked to produce it. This very real philosophy of applied
- justice may well have relatively slowed progress in the economic sense,
- but has produced a society in which the human equation has not been
- destroyed. Thank you John Henry and the perhaps millions, who have raised
- the hammers of human rage to crush the arrogance of those who counted
- people in the same category with disposable inventory.
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- The solution to inclusion of the blind computer user in the graphical
- interfacing equation is simple, but not a proportionate positive
- investment to the enhanced bottom line. If a company develops a graphical
- interface in competition with other companies, then both the time taken in
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- development and marketing can either spell good news or doom for the
- product. These cold realities are powerful arguments against placing so
- called "hooks" in the software for speech synthesis programs to latch on
- to. The common company response then often becomes, "it's a good thing to
- do and we'll work on it after...". In short, there is little if any
- economic incentive for companies to even think about speech access when
- the entire field is moving faster than most people can comprehend. To add
- to the situation, the reality of graphics as a fascinating visual medium
- has a hypnotizing effect upon developers who can become so caught up in
- the graphics as to completely forget what little they might have heard
- about speech output design.
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- As did the descendents of John Henry, the blind and otherwise disabled
- computer using communities have sought legal protection from the excesses
- of capitalistic thinking. From the early civil rights protections afforded
- disabled people within the parameters of entities receiving federal funds
- to the recently enacted "Americans with Disabilities Act", the legal
- rights of disabled people have been established, but with insufficient
- enforcement. this will change as even now the first waves of displacement
- of blind computer users is being seen on the horizon.
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- Soon the more or less passive view of blind workers will change to
- anger as more and more software becomes inaccessible and less and less
- work is available. Soon the courts will see actions brought for violations
- of civil rights and wrongful terminations unless immediate attention is
- given the problem by the computer industry as a whole. In short, Soon the
- new John Henrys will not compete with the software, but demand it be made
- usable by them.
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- the bitterness, litigation costs and many other negatives of the above
- can be avoided. the computer industry could set standards for icons and
- other graphics which would allow speech systems to access the screen
- information. They did it with the American Standard Code for Information
- Interchange and yet they react with bewilderment when confronted with the
- problem of accessibility to graphical user interfacing. With all due
- respect, how can it be that an industry with the intelligence to create
- impressive new technologies can show such singular ignorance to
- alternative output systems? The answer has more to do with money than
- technology and therefore the response without prompt action from the
- industry will have to be the potential loss of money as an incentive to
- change.
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- The computer industry will need to develop and implement universal
- standards for graphical interfacing or have them imposed by court order or
- federal law. Every producer of hardware and software will have to make
- their products accessible through the use of the standards or face the
- inability to sell them. This is the solution that in the short run may
- slow development, but in the long run and as an industry wide expense,
- will only enhance the bottom line. Either the Industry does it now or be
- forced to do it later.
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- In conclusion, accessible graphical user interfacing is a technical
- challenge well within the means of the industry to resolve, but no
- resolution will occur until there is a sufficient outcry from the blind
- John Henrys facing a world they can participate in, but have been denied
- the tools to do it. Every blind end user, every disabled person with a
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- commitment to progress, every computer industry employee with a sense of
- responsibility and every citizen with a desire for a just society must
- take the action to write the President of the United States and demand
- action. The time is growing shorter each day and John Henry is looking
- straight into the guts of a machine that has no understanding of who he
- is. The federal establishment has made feeble efforts to correct the
- injustice, but the reality is as cold as the unemployment lines that may
- soon become the home of thousands of blind people. The time is now and the
- need for the letters is clear. The greater the pressure upon the federal
- establishment, the sooner the problem will be resolved and the lesser the
- human and economic toll extracted will be in a technology race that has
- somehow forgotten a group of people it has empowered in the past, but has
- ignored in it's rush to the future.
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